1 Payment
1.1 How can I pay ?
You have the option to choose which you like best . Payment method We have three possibilities :

1 ) via iDEAL : You can make your payment directly pay via iDEAL . Easy and safe in your own familiar surroundings couch ! For more information see: www.ideal.nl .
2 ) Via Bank Transfer : You will receive an e - mail with payment instructions . Once the money is received by us processing your order .
3 ) Pay on pickup in our store
All prices include VAT . No other charge than those mentioned in the product list when you made your purchase . You have the ability to choose which best suits you . The payment
1.2 When will my returns be refunded ?
If you return an item to us , you will be refunded within 5 days after the package to us in good order is received.

2 Order
2.1 How long is the delivery?
If the items are in stock , they are typically delivered to your home within 1-5 days. If something is in your order that can not be delivered directly can take up to 10 days , and we will let you know as soon as possible .
2.2 What are the shipping costs?
PostNL delivers within 1-2 working days and costs € 8.05 for shipping
DHL delivers within 4-6 working days and costs only € 4.50 for shipping .
For orders over € 50 , - are the FREE shipping .
2.3 Can I change / cancel an order?
Unfortunately, we can not make any changes after orders are placed . We may also cancel any orders after they are placed . Your order is in fact always handled directly by us .
2.4 I have not received an order confirmation ?
You always get the order confirmation via email immediately after you placed your order. You get no e-mail , there is probably an error in the email address you provided . Therefore, check your email address under "My Account" always carefully for spelling errors .
Your email address is correct, it may also be that your email provider uses a spam filter that is blocking our emails .

2.5 Can I return or exchange an item ?
Yes , as a customer you always have 7 days return policy with us. If you return an item , please always use the original packaging and any brand cards with . When you send something return , you should use the same bag in which you received the items .
Caution! You are responsible sure your return reaches us .

2.6 Where is my order ?
If you have not received your order after 3-7 days , you should have about a possible delay . You received a notice It may be that your order is listed residual or only slightly delayed because of congestion in the delivery service . Do you wait for your order more than 10 days and not heard from us or the delivery service, please contact our customer service so we can check what 's going on !

2.7 Do you send also to countries other than the Netherlands?
At this time we only provide Netherlands and Belgium , also to all EU countries.